If you were looking forward to the implementation date of Consumer Duty to stop hearing about it, you'll sadly be disappointed.
Consumer Duty is the regulatory landscape of the future, similarly to how MiFID II and SM&CR are all part of the everyday lives of financial planning firms, the Duty is going to be the same - and if anything, more prevalent.
With three months to go until the official implementation (at time of publication), our own Consumer Duty expert, Maddie Delboy (Compliance Manager, Verve) provided us with a re-cap of where we're at, and broken down the steps you need to take to be compliant for all matters concerning Consumer Duty.
