What if you could spot complaint risks before they escalate?

This interactive webinar moves beyond reactive complaint handling to focus on prevention strategies that protect both your clients and your business.

Rather than waiting for complaints to arise, participants will learn to identify early warning signs, understand the reasons behind client dissatisfaction, and implement proactive intervention techniques that strengthen client relationships.

We'll explore the three pillars of complaint prevention - ongoing engagement challenges, client understanding gaps, and satisfaction monitoring failures - and reveal how these compound exponentially to increase complaint likelihood.

This session combines real-world examples with FCA compliance essentials, ensuring participants leave with both preventive strategies and regulatory clarity.

Learning objectives:

• Identify early warning signs that predict complaint escalation
• Implement proactive intervention techniques
• Manage emotional responses to client criticism
• Use documentation and communication strategies to prevent complaints