Overview of the Firm

Verus Financial Planning is a financial planning firm specialising in supporting clients approaching or in retirement. The firm also assists clients with investments, including ISAs and GIAs, as well as inheritance tax (IHT) mitigation planning.  

On a day-to-day basis, Verus Fiancial Planning combines personalised financial advice with comprehensive investment and retirement planning, ensuring clients receive practical and compliant solutions tailored to their circumstances.

The Challenge

Verus Financial Planning faced challenges with outdated compliance support. The firm’s previous approach relied on long, jargon-filled documents, making compliance a daunting and time-consuming task. Key pain points included:

• Complex, word-heavy compliance documentation that was difficult to use in practice.

• A fear-driven approach to compliance rather than embracing it as a business enabler.

• Bottlenecks in growth due to inefficiencies in compliance processes.

The firm sought a modern, user-friendly alternative that would simplify compliance, reduce stress, and improve overall efficiency.

The Solution

Verus Financial Planning discovered Verve through a recommendation from their paraplanner. The onboarding experience was seamless:

• Quick and efficient setup with clear guidance from Verve’s team, particularly Alanis, who streamlined the transition.

• Access to practical templates and support that made compliance much easier to manage.

• Modern, user-friendly approach that stood in contrast to traditional, cumbersome compliance processes.

Today, Verus Financial Planning benefits from ongoing support that simplifies compliance and enhances operational efficiency.

Results

The impact of Verve’s support has been significant:

• Peace of Mind: The team now feels confident that all compliance requirements are met, reducing stress and improving internal discussions around compliance.

• Training & Knowledge: Dex training ensures all staff stay up-to-date on AML, GDPR, and other regulatory areas.

• Quarterly Check-Ins: Verve provides summaries of relevant regulatory changes and actionable follow-ups, keeping the firm ahead of compliance requirements.

• File Checks: Detailed feedback on client files has improved internal processes and reduced errors.

• Paraplanning Support: Verve’s report drafting service provides visually clear, well-structured reports that minimise errors and are easy for clients to understand.

• Query Support: Technical questions are answered comprehensively, often leveraging Verve’s broad team expertise.

• FCA Returns: Verve assists with FCA submissions, explaining requirements and ensuring accuracy.

Overall, Verus Financial Planning now views compliance as an enabler rather than a burden, freeing time to focus on clients and growth.